Billing, Collections, Credit and Customer Service
Billing, Collection, Credit and Customer Service are responsible for utility and broadband accounts, as well as providing assistance to the utility and broadband customers for securing and termination of utility services. We encourage you to consider technology in making utility payments. Technology has become a tool that helps us do our job better and also helps those who desire our services by providing easier and faster access to appropriate information.
Customer Service locations and hours:
Our full-service Customer Service Center, including four drive-through lanes and walk-in customer service, is located at:
208 Nash Street NE, Wilson, NC 27893
Hours are: Monday - Friday, 8:30 a.m.-5 p.m.
5-7 p.m. drive thru/phone service only
Saturday, 9 a.m.-noon, drive thru/phones only
Convenient Payment Options (please use links on the left side of this page):
Bank Draft - Your utility bill amount is automatically taken out of your checking account.
Online Bill Pay - pay with your credit or debit card at www.wilsonnc.org.
|Reason for calling||Phone|
Business License Call Queue
Customer Credit Call Queue
Customer Service Call Queue
Utility Billing Call Queue
|Matthew Nestor||Assistant Director of Finance, Business Operations||252.399.2179|
|Crawford Bolton||Customer Service Manager||252.399.2160|
|Cherie' Woodard||Billing Manager||252.399.2172|