Home Energy Audits
Physical problems in the home like drafty window, inadequate or missing insulation, or fallen ductwork can cause power bills to go up.
If you have a problem with your bill, contact Customer Service at 252.399.2200, but if you think the problem is in your home, we have two options available to help you.
Online Energy Depot "Do It Yourself" Home Audit
Energy Depot is an online tool that helps customers use energy wisely. You can consider it your energy information "tool box." Here ar the tools you'll find in Energy Depot:
- Personal Energy Profile which can be used to obtain the most comprehensive look at your home energy use and how you can save energy and money. You can choose either the detailed Full Audit or the abbreviated EZ Audit.
- Energy Calculator can be used to quickly estimate the annual energy use and costs for individual electric or natural gas home systems and appliances.
- Energy Comparison Tool can be used when considering replacing your home heating/cooling system or water heater. This tool allows you to compare your existing system with a range of new systems.
- Energy Library is a collection of fact sheets to read more about home energy topics and ways to use energy more wisely.
Your second option is to request a visit to your home by one of our trained professionals to conduct a free energy audit. They know where to look and may be able to offer advice about boosting your energy efficiency.
To schedule an energy audit, send an email to firstname.lastname@example.org or call us at 252.399.2415. Appointments (8 a.m. to 5 p.m.) are usually set up within a few days. We'll need your address and your daytime phone number, and, of course, we need you to be home at the time.