Pay Range 22 Breakdown
|Hourly (40 hrs.)||$27.8954||$41.8430|
|Hourly (42 hrs.)||$26.5670||$39.8505|
|Hourly (56 hrs.)||$19.9253||$29.8879|
Broadband Sales Executive
Range: $58,022.35 - $87,033.53 (22)
Position Number: 00067
JOB TITLE: BROADBAND SALES EXECUTIVE
JOB SUMMARY: This position performs work in selling Greenlight© internet, cable, and telephone services to commercial and residential clients, responding to customers with project and service information, and related work as assigned.
Markets and sells internet, cable, and telephone services to commercial and residential clients; conducts sales in office and external sites including residential neighborhoods and businesses working occasional evenings and weekends;
Communicates one-on-one with customers, or speaks in front of small groups;
Secures customer information for new services; uses a computer system to enter necessary customer information to connect those services.
Up-sells products and services; provides customers with product and service information.
Responds to customer inquiries in person, by telephone, on website, and by email.
Processes all service and billing matters, explains charges, updates customer files.
Identifies, researches and resolves customer issues; follows-up on inquiries not immediately resolved.
Completes call logs and reports; recognizes, documents, and alerts manager of customer trends; recommends strategies for improvements.
Acts as a team, or group leader in the implementation of adopted City outcomes and goals.
Provides feedback at weekly sales meeting.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the modern sales practices .
Knowledge of public affairs principles and practices as they related to municipal governments and public utilities.
Knowledge of City objectives, procedures, and organizational structure.
Knowledge of the City Code of Ordinances and other regulations, policies, and procedures.
Knowledge of modern office practices.
Knowledge of the geography of the City.
Ability to use computers and internet, multimedia, and job-related software programs.
Ability to be self-motivated and assertive while being considerate of the customers' needs;
Ability to speak clearly in person and by telephone.
Ability to communicate ideas effectively, both orally and in writing.
Ability to establish and maintain working relationships with City employees, vendors, community groups, and the general public.
Ability to prepare complex records and reports.
SUPERVISORY CONTROLS: Work is performed under the supervision of the Marketing & Sales Manager. The manager assigns work in terms of very general instructions, and spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied public relations, marketing, and sales duties.
SCOPE AND EFFECT: This position is sales for the City’s Greenlight© internet, phone, and cable services to residential customers. Success in this position results in excellent customer services and achieves the desired sales results.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, media representatives, vendors, community groups, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is performed both in an office and in the field selling Greenlight© cable, internet, and telephone services. Work regularly requires walking, speaking and hearing.
WORK ENVIRONMENT: The work is typically performed in an office, residential or business setting. The employee may be exposed to outdoors and occasionally in cold or inclement weather.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None
Knowledge and level of competency commonly associated with completion of degree in marketing; or an equivalent combination of education and one to three years of proven sales experience.
North Carolina for the type of vehicle or equipment operated.