Pay Range 16 Breakdown

Hourly (40 hrs.)$18.7910$28.1865
Hourly (42 hrs.)$17.8962$26.8443
Hourly (56 hrs.)$13.4222$20.1332

Collection Supervisor

Range: $39,085.31 - $58,627.96 (16)
Position Number: 1193

This position performs supervisory and technical duties in support of the collections functions of the department.
Trains, schedules, and directs, supervises, evaluates and disciplines personnel.
Oversees the daily balancing, auditing, and depositing of cash receipts; distributes cash drawers.
Prepare daily and monthly finance reports.
Post payment transactions for Utilities, Greenlight, Rec Trac, Miscellaneous Accounts Receivable, E-Receivable, C2Gov.
Post and process all Electronic Accounts Receivable and Deposits.
Evaluates and resolves supervisory level public requests and complaints.
Opens and secures office and vault on a rotating basis.
Maintains all keys for deposit bags, office and building.
Opens night depository and mail; sorts for the remittance system; post daily cash receipts.
Process adjustments, payment reversals and corrections for all departments.
Process return checks, credit card fraud cases and takes further action as necessary.
Audit credit card transactions.
Maintain all office equipment, and purchase office supplies for department.
Assist in the preparation of the annual budget and internal policy revision.
Performs other related duties as assigned.
Knowledge of computerized accounting procedures.
Knowledge of department and City policies and procedures.
Knowledge of federal, state and local laws and regulations and Generally Accepted Accounting Principles.
Knowledge of Remittance Processing System and Imaging System.
Knowledge of electronic banking and internet banking transactions for deposits and accounts receivable.
Knowledge of C2Gov processing and credit card procedures with banks and third party vendors.
Knowledge of collection operations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Customer Service Operations Manager assigns work in terms of general instructions. The supervisor may spot check completed work for compliance with procedures, accuracy and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, relevant city, state and federal codes, laws and regulations and Generally Accepted Accounting Principles. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related administrative and supervisory duties. The need for accuracy contributes to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform supervisory and technical duties in support of the collections operations of the department. Successful performance facilitates and promotes the timely collections of the Utility and Greenlight receivables.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, law enforcement personnel, bank personnel and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel and negotiate or settle matters.
PYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching or walking. The employee frequently lifts light and heavy objects, climbs ladders and uses tools or equipment requiring a high degree of dexterity.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Collection Clerks I, II and III.
MIMINUM QUALIFICATIONS: Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to a two year Associates Degree in Accounting or related field of study.
Experience sufficient to thoroughly understand the work of subordinate positions enabling prompt and accurate responses to inquiries and resolution of problems (usually associated with three to five years experience or service).
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to be bonded.