Pay Range 12 Breakdown

Hourly (40 hrs.)$15.4227$23.1340
Hourly (42 hrs.)$14.6883$22.0324
Hourly (56 hrs.)$11.0162$16.5243

Lead Meter Services Technician

Range: $32,079.14 - $48,118.70 (12)
Position Number: 1278

JOB SUMMARY:  This position is responsible for performing supervisory and technical duties in support of the meter service functions of the department.
Trains, directs, and supervises personnel.
Maintains meter reading programs on computer; prepares monthly read and route assignment schedule to correspond with billing schedule.
Investigates customer complaints and concerns involving meter technicians and meter readings.
Combines and divides routes and cycle changes; assigns meters in new locations; monitors radio read pilot program.
Schedules vehicles and equipment for repairs and maintenance; obtains supplies and equipment necessary for meter reading.
Performs other related duties as assigned.
Knowledge of meter reading routes and local geography.
Knowledge of the function and operation of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of meter service operations.
Skill in the operation of hand held computers used in the recording of meter data.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.
SUPERVISORY CONTROLS:  The Meter Service Coordinator assigns work in terms of general instructions.  The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES:  Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations.  These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY:  The work consists of related technical and supervisory duties.  Inclement weather conditions and field obstacles contribute to the complexity of the position.
SCOPE AND EFFECT:  The purpose of this position is to supervise the meter reading operations of the department.  Successful performance facilitates and promotes accurate utility billing.
PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, elected officials, vendors, and the general public.
PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.
PHYSICAL DEMANDS:  The work is typically performed while intermittently sitting, standing, stooping, or walking.  The employee frequently lifts light and occasionally heavy objects.
WORK ENVIRONMENT:  The work is typically performed in an office and outdoors, occasionally in cold or inclement weather.  Work requires the use of protective devices such as goggles and gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  The position has direct supervision over Meter Service Technician II (1), Meter Service Technician I (8).
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.