Pay Range 16 Breakdown
|Hourly (40 hrs.)||$18.7910||$28.1865|
|Hourly (42 hrs.)||$17.8962||$26.8443|
|Hourly (56 hrs.)||$13.4222||$20.1332|
Range: $39,085.31 - $58,627.96 (16)
Position Number: 14
JOB TITLE: COMPUTER TECHNICIAN
JOB SUMMARY: This position performs technical duties in support of the department’s computer hardware and software.
Installs, maintains, troubleshoots, and repairs servers, computers, laptops, printers, network equipment, modems, scanners, digital cameras, and other related hardware.
Installs, updates, and troubleshoots all software; trains end users in new software applications.
Conducts crime analysis procedures for police personnel; maintains crime statistics, creates reports and charts, and creates maps using GIS technology.
Implements, updates, and maintains the department web page.
Performs help desk responsibilities as needed; responds to end user reports concerning hardware or software problems.
Responds to after hours calls, which could include nights and weekends.
Relocates computer related hardware and personal information for organizational moves.
Setups, configures, and installs departmental applications on new computers annually.
Troubleshoots and maintaining Police digital camera system.
Supports Police Records Management and mobile systems.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the installation, maintenance, and repair of computer hardware and related equipment.
Knowledge of various operating systems including Windows Vista/XP/2000 and server 2003.
Knowledge of various software packages including AS400, ARCMap, and ARCView.
Skill in troubleshooting, diagnosing, and repairing hardware and software problems.
Skill in the installation and maintenance of computer hardware and software.
Skill in the training of end users in various software operations.
Skill in Crystal Reports and SQL.
Skill in the creation of maps, forms, and charts.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Information Systems Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, and the nature and propriety of the final results.
GUIDELINES: Guidelines include the department Policies and Procedures Manual, standards of the Commission on Accreditation for Law Enforcement Agencies, and City of Wilson Procurement Procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of related technical duties in support of the department’s computer information system. The difficulty associated with troubleshooting and diagnosing problems contributes to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to perform technical installation, maintenance, and repair duties in support of the computer information system for the department. Successful performance ensures that critical data is retrieved and analyzed in a timely manner.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, the general public, vendors.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, and must be able to distinguish between shades of color.
WORK ENVIRONMENT: The work is performed in an office or computer room. The employee may be exposed to dust, dirt, and grease.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two or more years.
Baccalaureate degree in a course of study related to the occupational field with three to five years experience in a technical support field.