Pay Range 21 Breakdown
|Hourly (40 hrs.)||$25.2718||$37.9077|
|Hourly (42 hrs.)||$24.0684||$36.1026|
|Hourly (56 hrs.)||$18.0513||$27.0770|
OSP Operations Supervisor
Range: $52,565.40 - $78,848.08 (21)
Position Number: 30008
JOB TITLE: OSP OPERATIONS SUPERVISOR
JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network and will also be responsible for organizing the daily tasks and providing training for the fiber optic field installation technicians. This position will also perform duties related to the maintenance of the city’s buildings as required to support the Facility Services Department. This position reports to the OSP Engineer.
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.
Organizes daily tasks and provides general direction for the Fiber Optic Field Installation Technicians.
Provides hands on training and shares experience with Fiber Optic Field Technicians.
Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer’s homes and places of business.
Performs tests on the OSP network to trouble shoot problems. Makes necessary repairs on the OSP facilities once problem is identified.
Assures network is functioning properly before leaving customer site.
Quality Control checks jobs completed by both city and contract installation forces.
Aids OSP Engineer by performing walk outs of commercial installation jobs.
Compiles contract billing for the OSP Engineer’s review and approval.
Consults with residential customers and addresses any questions / concerns they may have with Greenlight’s installation process on new service orders.
Works closely with other utilities as necessary to ensure a smooth installation.
Works closely with the NOC staff to ensure all work orders are completed on schedule and handles any necessary adjustments to manpower to complete the work orders.
Provides assistance to headend technicians if needed after hours for video repairs.
Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.
Assists with the development of the annual budget as it pertains to installation.
Assists in developing troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors as directed by the OSP Engineer.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and ONT’s and performs other OSP functions as directed by the OSP Engineer.
Performs other related duties as assigned.
Serves as a backup to the Facility Services Technicians as work load demands.
This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
Knowledge of PON networks and fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance, test and fusion splicing equipment.
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.
Skill in working with the public, both at customer’s homes and in large corporate settings.
Skill in reading and interpreting engineering drawings for fiber optic networks.
SUPERVISORY CONTROLS: The OSP Engineer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related technical duties and is considered complex. Fiber optic construction and splicing can be complex and skills should be kept up to date.
SCOPE AND EFFECT: The purpose of this position is to supervise technicians who are performing specialized technical duties in the repair, maintenance, construction and splicing of the city’s fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.
PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities.
WORK ENVIRONMENT: The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: General direction of fiber Optic Field Installation Technicians.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for three to five years.
Ability to manage a technical work force.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
Ability to work comfortably and effectively with the public is a must.