Pay Range 21 Breakdown
|Hourly (40 hrs.)||$25.2718||$37.9077|
|Hourly (42 hrs.)||$24.0684||$36.1026|
|Hourly (56 hrs.)||$18.0513||$27.0770|
Radio System and OSP Process Administrator
Range: $52,565.40 - $78,848.08 (21)
Position Number: 30010
JOB TITLE: Radio System and OSP Process Administrator
JOB SUMMARY: This position is responsible for performing and / or managing the repair, maintenance and operation of the city’s 800 MHz radio system. This position is also responsible for regularly reviewing all processes related to the OSP portion of the installation of Greenlight services, commercial and residential, analyzing data, preparing reports and making recommendations to the OSP Engineer / Facility Services Manager for service improvements and cost efficiencies. This position will also perform select administrative duties related to the day to day operation of OSP service installation. This position reports to the OSP Engineer / Facility Service Manager.
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s 800 MHz radio system. Monitors the daily operation of the radio system. Plans for future improvements, equipment replacement, develops cost estimates and recommends course of action to the OSP Engineer / Facility Services Manager.
Organizes / Routes daily work orders and has them ready for Supervisor over installation technicians to assign.
Calls in all necessary locate requests for any buried construction.
Regularly performs Quality Control checks of closed work orders to ensure work meets Greenlight standards, compiles reports and presents to the OSP Engineer / Facility Services Manager.
Analyzes productively by technician and prepares reports for the OSP Engineer / Facility Services Manager
Responds to customer complaints relating to installation and service calls and recommends resolution to OSP Engineer / Facility Services Manager.
Assists in maintaining inventory, manages reclamation of unused OSP equipment, manages the return for repair of any damaged OSP material and ensures OSP Bucket Truck Building is organized.
Assists with the development of the annual budget as it pertains to installation.
Assists in developing troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors as directed by the OSP Engineer / Facility Services Manager.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and ONT’s and performs other OSP functions as directed by the OSP Engineer / Facility Services Manager.
Performs other related duties as assigned.
This position will be subject to call outs to meet service requirements and may stand on call duty if necessary as determined by the OSP Engineer / Facility Services Manager. Weekend and holiday work may be required as service demands dictate.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of 800 MHz radio system operations, fundamentals of trouble shooting and routine programming of radios.
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
Knowledge of PON networks and fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance, test and fusion splicing equipment.
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.
Skill in writing reports and analizing data
Skill in working with the public, both at customer’s homes and in large corporate settings.
Skill in reading and interpreting engineering drawings for fiber optic networks.
SUPERVISORY CONTROLS: The OSP Engineer / Facility Services Manager assigns work in terms of both general instruction and specific instructions as necessary.
GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands 800 MHz radio system operation, fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related technical duties and is considered complex.
SCOPE AND EFFECT: The purpose of this position is to manage the daily operation of the city’s 800 MHz radio system, perform Quality Control field audits, analize data and compile reports for the OSP Engineer / Facility Services Manager.
PERSONAL CONTACTS: Contacts will primarily be with the OSP Engineer / Facility Services Manager, E911 center personnel, 800 MHz radio system users nad others as designated by the OSP Engineer / Facility Services Manager.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve radio system problems and to provide recommendations to the OSP Engineer / Facility Services Manager.
PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities and around electronic / radio equipment.
WORK ENVIRONMENT: The work is typically performed both indoors and outdoors, possibly in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Splicing fiber optic cable or working on radio equipment may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for three to five years.
Ability to manage data and develop processes.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
Ability to work comfortably and effectively with the public is a must.