Pay Range 22 Breakdown

Hourly (40 hrs.)$27.8954$41.8430
Hourly (42 hrs.)$26.5670$39.8505
Hourly (56 hrs.)$19.9253$29.8879

Human Relations Officer

Range: $58,022.35 - $87,033.53 (22)
Position Number: 351

JOB SUMMARY: This position performs responsible professional and administrative work in the development and supervision of the City's human relations program. 
Receives and investigates complaints of discrimination in housing, employment, education, public services and accommodations.
Negotiates and facilitates resolution of potentially volatile and controversial human rights situations.
Serves as liaison among clients, government agencies, and civic and business organizations.
Interprets human and civil rights laws and regulations.
Develops, implements, and oversees community oriented programs that promote and advance good community relations. 
Initiates a community information and relations program to inform business and civic and service agencies and organizations regarding the mission of the human relations office.
Establishes positive and proactive interaction with local property developers, realtors, and builders.
Builds membership and enhances the activities and involvement of the Youth Council.
Serves as staff liaison to the Wilson Human Relations Commission and the Wilson Committee for Persons with Disabilities; provides administrative and logistical support to these organizations.
Promotes human diversity training for city employees.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Performs other related duties as assigned.
Knowledge of the principles and practices of sociological and psychological beliefs, norms, practices and stereotypes.
Knowledge of agencies and resources for resolving client concerns.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the evaluation of community needs and the design and implementation of appropriate community programs.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS:  The City Manager or Assistant City Manager assigns work in terms of department goals and objectives.  The work is reviewed through conferences, reports, and observation of department activities.
GUIDELINES:  Guidelines include the by-laws of the Human Relations Commission and the Wilson Committee for Persons with Disabilities, various human and civil rights laws, and relevant city, state, and federal codes, laws, and regulations.  These guidelines require judgment, selection, and interpretation in application.  This position develops department guidelines.  
COMPLEXITY:  The work consists of varied administrative and technical duties.  The difficulties involved in conflict resolution contribute to the complexity of the work.
SCOPE AND EFFECT:  The purpose of this position is direct the human relations functions of the city.  Successful performance facilitates good human and community relations within the City of Wilson.
PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, elected officials, attorneys, representatives of government agencies, and the general public.
PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS:  The work is typically performed while intermittently sitting, standing, stooping, or walking.  The employee occasionally lifts light objects.
WORK ENVIRONMENT:  The work is typically performed in an office and at civic and community events.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  The position has direct supervision over Human Relations Assistant (2).
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Rev.  11-07