Pay Range 10 Breakdown
|Hourly (40 hrs.)||$13.9722||$20.9583|
|Hourly (42 hrs.)||$13.3068||$19.9602|
|Hourly (56 hrs.)||$9.9801||$14.9702|
Transit Dispatcher/ Operator
Range: $29,062.11 - $43,593.16 (10)
Position Number: 3616
JOB TITLE: TRANSIT DISPATCHER/OPERATOR
JOB SUMMARY: This position is responsible for dispatching and operating city transportation vehicles.
Dispatches buses for daily operations; assigns buses to routes; inspects buses.
Balances fares from previous days operations; enters totals into the computer; enters operational reports, including log sheets, passenger counts, and revenue sheets into the computer.
Communicates with drivers via two-way radios; instructs drivers concerning directions and detours.
Communicates with the general public via telephone; provides information and schedules transportation.
Responds to breakdowns and mechanical failures by driving a transportation vehicle to the scene; transports buses to and from the garage; drives a transportation vehicle on an assigned route as necessary.
Assists with the issuance of senior citizen and handicap cards; schedules van transportation.
Assists with training all new hires for transit operator positions.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of safe driving techniques.
Knowledge of traffic laws.
Knowledge of the geography and streets of the city.
Skill in operating a city transit vehicle.
Skill in the operation of a two-way radio.
Skill in the operation of wheelchair lifts, vehicle gauges, and fire extinguishers.
Skill in the operation of standard office equipment and computers, including Microsoft Word and Excel.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Transportation Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include city and department policies and procedures, motor vehicle rules and regulations, vehicle maintenance manuals, NCDOT, ADA Handbook, driver training handbook, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related dispatching and vehicle operation duties. Having to respond to breakdowns in heavy traffic, disasters and inclement weather without prior notice contributes to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to dispatch and operate transit vehicles. Successful performance contributes to effective, safe delivery of mass transit services to the residents and visitors of the City of Wilson.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, mechanics, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, and resolve problems.
PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light objects.
WORK ENVIRONMENT: The work is typically performed in an office and in a city transit vehicle. The employee is exposed to noise, dust, dirt, grease, machinery with moving parts,
irritating chemicals and, occasional cold or inclement weather. The work requires the use of protective devices such as masks and gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Some supervisory experience is desired.