Pay Range 11 Breakdown
|Hourly (40 hrs.)||$14.6795||$22.0037|
|Hourly (42 hrs.)||$13.9805||$20.9559|
|Hourly (56 hrs.)||$10.4854||$15.7170|
Utility Service Dispatcher
Range: $30,533.38 - $45,767.77 (11)
Position Number: 6366
JOB TITLE: UTILITY SERVICE DISPATCHER
JOB SUMMARY: This position performs technical and clerical duties in the receiving of public complaints and the dispatching of utility crews.
Monitors the status of the SCADA system; enters information into the computer system; monitors volt and amp summaries.
Receives telephone calls from the general public regarding concerns with lights, water, and gas utilities.
Dispatches work crews via two-way radio.
Completes and files paperwork.
Distributes work orders for crews regarding the connection and disconnection of electric power.
Performs after hours dispatch duties during storms and power outages.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment used in the monitoring of electric substation performance.
Knowledge the functions and operations of the SCADA system.
Knowledge of the principles and practices of modern electronic and hard copy records maintenance.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in the operation of a two-way radio.
Skill in public and interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Control and Communication Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include city ordinances, policies, and procedures, and supervisory instructions. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of related technical and clerical duties in the dispatching of utility work crews. The need to work during weather related emergencies contributes to the complexity of the work.
SCOPE AND EFFECT: This position receives customer calls and dispatches work crews. Success in this position facilitates the repair of utility service problems and results in higher levels of customer satisfaction.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.