Pay Range 21 Breakdown
|Hourly (40 hrs.)||$25.2718||$37.9077|
|Hourly (42 hrs.)||$24.0684||$36.1026|
|Hourly (56 hrs.)||$18.0513||$27.0770|
Senior Server & Telecommunications System Administrator
Range: $52,565.40 - $78,848.08 (21)
Position Number: 9997
JOB TITLE: ITS SUPPORT & TELECOMMUNICATIONS MANAGER
JOB SUMMARY: This position manages both internal Information Technology support teams for the City of Wilson, administers the City Voice Over Internet Protocol System, and manages the City’s hardware infrastructure.
Administers VoIP system;
Supervises internal help desk, plan/design/implement enterprise hardware infrastructure with assistance from server administrator;
Oversees maintenance of hardware inventory, manage hardware lease;
Creates and implements yearly work plans for support services & communications team based on larger ITS yearly planning efforts.
KNOWLEDGE REQUIRED BY THE POSITION:
Thoroughly skilled in providing direct end user support in a windows PC environment
Skilled in management and administration of a Windows server environment
Skilled in management and administration of VoIP infrastructure
Skilled in IT infrastructure and capacity planning
Familiar with basic ITIL concepts to include: incident, change and problem management
Knowledge of City and departmental policies and procedures
Skill in effective communication with technical and non-technical personnel
Skill in planning, organizing and decision making
Skill in establishing effective working relationships
SUPERVISORY CONTROLS: The Greenlight Operations Manager assists with creation of goals and objectives for team based on larger IT goals. The supervisor monitors progress towards achieving goals and objectives on a monthly basis.
GUIDELINES: Guidelines include department standard operating procedures state, local and federal laws and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical and managerial duties. The unique nature of each problem and the mix of technical and non-technical responsibilities contribute to the complexity of the position.
SCOPE & EFFECT: The purpose of this position is insuring that City of Wilson internal and external customers are able to successfully utilize the technology services provided by the City. Success in this position ensures the efficient operation of information technology.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, customers and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
WORK ENVIRONMENT: The work is typically performed in an office or computer room.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Server Administrator (1), Computer Operator (1), and Microcomputer Technicians (6).
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Minimum Associates of Applied Science degree in Computer Science or related field, and a minimum of five years experience working in IT & VoIP support related position with a minimum of one year experience supervising other support personnel.
Must Possess or have the ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicles or equipment operated.