About Wilson Fire/Rescue Services

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Mission Statement

We are dedicated to life safety by providing emergency services and community risk reduction to serve our community and to assist other agencies.

Vision Statement

We will be the premier Fire/Rescue Service in the Nation

WFRS logo - 2018 gold

Accreditation

The Commission on Fire Accreditation International, Inc. is a non-profit 501(c)(3) corporation formed originally in December, 1996 under a Trust Agreement between the International Association of Fire Chiefs (IAFC) and the International City/County Management Association (ICMA). Our mission is to promote quality improvement in the fire service through a process of self assessment.

The Commission on Fire Accreditation grants accreditation to fire and emergency service agencies upon the successful completion of an in-depth self assessment, and on-site evaluation. The CFAI self assessment process has been under development for over 15 years and has involved hundreds of fire service professionals.

Accredited Agency Award

Wilson Fire and Rescue Services
Wilson, North Carolina CFAI decals 2022-2027

The Commission on Fire Accreditation International is dedicated to assisting the fire and emergency service agencies throughout the world in achieving excellence through self assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities.

Wilson Fire/Rescue Services, having met in full the requirements of the Commission on Fire Accreditation International, as witnessed by a team of their peers and members of the Commission, is hereby awarded the status of Accredited Agency. In witness whereof this

Accredited Agency Award is issued this seventeenth day of August the year two thousand twenty two.

Strategic Plan

The City of Wilson Fire/Rescue Services prides itself on customer service. The quality of service to our customers inside and outside the organization depends to a large extent on how we plan our future.

The City of Wilson Fire/Rescue Services has created a Strategic Plan since accreditation in 2002. Our organization has utilized members from all areas of the department to help establish strategic goals during our budgeting process in the past. This document is a merger of the goals into a single document.

This Strategic Plan should serve as a road map to help guide our future. We have incorporated a review and planning process into our Standard Operating Procedure Manual. The planning team establishes issues and goals that will be incorporated into action plans. Progress will be measured in a variety of ways.

The planning process sets goals and includes general time frames within which to complete them. We will periodically reevaluate the goals and adjust our course, as necessary; along the journey…being flexible is an important part of effective planning.

I would like to thank the planning team and each of the members of WF/RS, who work every day to move us effectively toward the future.

Wilson Fire/Rescue Strategic Plan 2019-2024

Annual Report

WFRS 2022 Annual Report_Page1

WFRS 2022 Annual Report

Annual Snapshot 2022

Personnel & Leadership

Everyone Contributes – Everyone is Important

The people who make Wilson Fire/Rescue Services work, from personnel to leadership, are of the highest quality. Various people in our organization including staff, emergency operations, training, maintenance, public education, or fire prevention have all dedicated themselves to the life safety of the citizens of Wilson. Every individual has been selected specifically for the role they serve, and have committed themselves to being an important part of the team.

Click each division below to learn more about their role in department.